AI agent for modern IAM

The CoffeeBean AI Agent is a conversational AI agent designed to actively operate within the CoffeeBean Tech platform. Rather than simply answering questions, it interprets intent, executes actions, and processes data across multiple services to support complex identity and access management (IAM) operations.

Integrated across all CoffeeBean Tech solutions — IGA, AM, MFA, CIAM, and ZTNA — the AI Agent functions as a dynamic interface between administrators and the underlying platform. It understands natural language inputs, coordinates with relevant services, performs actions securely, and delivers contextual insights in real time.

The AI Agent understands a wide range of operational and governance-related commands, including:

• Retrieving a user’s access list — including when and why access was granted.

• Viewing groups, roles, and relationship mappings.

• Managing and adjusting user permissions and group memberships.

• Blocking or unblocking accounts immediately.

• Starting and managing access certification campaigns.

• Creating and managing access requests.

• Generating full, audit-ready reports.

• Correlating data across IGA, AM, CIAM, and more.

Each interaction is processed in real time, validated against platform rules, and executed through secure calls — ensuring control, traceability, and efficiency.

• Natural and effective interaction: Replace complex UI navigation with conversational commands.

• Active orchestration: Automates actions across services and generates reports with cross-domain data.

• Context-rich insights: Cross-references data for accurate, informed decision-making.

• Operational agility: Speeds up administrative tasks while reducing human error.

The CoffeeBean AI Agent redefines how identity and access are managed in modern environments. It brings together automation, intelligence, and usability in a single, integrated experience — helping teams respond faster, govern better, and operate with greater confidence.

MCP Server – AI Agent in Your Environment

The CoffeeBean MCP Server lets the AI Agent run directly within your own environment, giving you full control over integrations, data flow, and execution while maintaining the same intelligence and automation features as the hosted AI Agent.

It connects seamlessly with CoffeeBean Tech solutions — IGA, AM, MFA, CIAM, and ZTNA — acting as a secure, localized instance of the AI Agent.

All core AI Agent functionalities are available in the MCP Server, including the same capabilities listed above, from managing users, roles, and access requests to running certifications, reports, and automated actions.

The video below demonstrates the integration of CoffeeBean’s MCP Server with the Claude AI assistant. This integration can be extended to any AI assistant or AI agent that supports the MCP protocol:

• Flexible options: Use the MCP Server in your environment or the hosted CoffeeBean AI Agent.

• Easy integration: enabled by the Model Context Protocol (MCP), ensuring interoperability without loss of functionality.

• Consistent experience: Same conversational interface and automation as the hosted AI Agent.

The MCP Server simplifies platform management, accelerates IAM operations, and provides actionable insights — all while keeping control and security in your hands.