Customer Identity and Access Management (CIAM) is a powerful solution that finds the right balance between user experience, privacy and security when authenticating your customers and end users.
CIAM is a mandatory component of modern user engagement, enabling organizations to recognize unique customers and personalize their engagement based on personal preferences.
Customer Identity and Access Management (CIAM) is a powerful solution that finds the right balance between user experience, privacy and security when authenticating your customers and end users.
CIAM is a mandatory component of modern user engagement, enabling organizations to recognize unique customers and personalize their engagement based on personal preferences.
Identity Database
CoffeeBean Technology®’s platform automatically collects, stores and manages multiple customer datasets in a flexible cloud solution. Easily integrate this database with your marketing applications for improved and personalized engagement.
Data Management
Database Segmentation
CoffeeBean Technology® provides flexible database schemas to store demographic, psychographic, behavioral and social data. This database can be managed through our dashboard or via a set of APIs.
The platform integrates with Elasticsearch to deliver a fully functional segmentation tool to help you make more sense of all collected data. Data resulting from your analysis can be integrated to marketing and BI platforms.
Analytics and Reports
Automation Engine
Based on the data captured and stored, CoffeeBean Technology® composes a variety of reports and analytics on its dashboard as well as on Kibana, our BI solution with Elasticsearch running as our Data Analysis Engine.
The Automation Engine allows you to integrate data and events (built-in and custom) with third parties’ products and technologies. Setting these automations up is made simple through our dedicated dashboard.
Data Management
CoffeeBean Technology® provides flexible database schemas to store demographic, psychographic, behavioral and social data. This database can be managed through our dashboard or via a set of APIs.
Database Segmentation
The platform integrates with Elasticsearch to deliver a fully functional segmentation tool to help you make more sense of all collected data. Data resulting from your analysis can be integrated to marketing and BI platforms.
Analytics and Reports
Based on the data captured and stored, CoffeeBean Technology® composes a variety of reports and analytics on its dashboard as well as on Kibana, our BI solution with Elasticsearch running as our Data Analysis Engine.
Automation Engine
The Automation Engine allows you to integrate data and events (built-in and custom) with third parties’ products and technologies. Setting these automations up is made simple through our dedicated dashboard.
Single Sign-On
Single Sign-On (SSO) enables customers to login or register only once and gain access to all your websites or mobile apps without the need to login again. A single identity and authentication credentials are shared between all digital channels.
Experience
By using SSO you improve the user experience, since users don’t need to repeatedly log into your platforms. This feature also reduces support costs and centralizes the authentication process.
Login Options
Our SSO solution offers support for different types of login, such as login with social networks (Google, Apple, Facebook, Twitter, LinkedIn), with username or email and password, integrating with different Identity Provides (IdPs) or with our Passwordless solution (see item below). All these options can work together to offer a better experience for the customers.
Self-Service Portal
The Self-Service Portal gives your customer control over their personal information, security, and privacy preferences with a white-label and easy to integrate UI portal. A set of APIs is also available for full customization.
Experience
By using SSO you improve the user experience, since users don’t need to repeatedly log into your platforms. This feature also reduces support costs and centralizes the authentication process.
Login Options
Our SSO solution offers support for different types of login, such as login with social networks (Google, Apple, Facebook, Twitter, LinkedIn), with username or email and password, integrating with different Identity Provides (IdPs) or with our Passwordless solution (see item below). All these options can work together to offer a better experience for the customers.
Self-Service Portal
The Self-Service Portal gives your customer control over their personal information, security, and privacy preferences with a white-label and easy to integrate UI portal. A set of APIs is also available for full customization.
Passwordless
Passwords are hard to remember, easy to misplace, difficult to use on mobile and haven’t been safe for a long time, being a target of cybercriminals.
CoffeeBean Technology® Passwordless solution is an identity verification method that doesn’t rely on passwords, using biometrics or one-time passcodes sent through SMS, email or WhatsApp. By doing so we improve your customer experience and security.
Passwordless Options
CoffeeBean Technology® Passwordless authentication can be achieved in different ways:
- Biometrics: such as fingerprint or face recognition, by using FIDO Protocols.
- One Time Password (OTP): Authentication via a code received via SMS, Email or WhatsApp.
- Magic links: A link, which when clicked, grants access to the user. This link can also be sent through email, SMS or WhatsApp.
Enrollment
The enrollment experience of Passwordless for your customers is seamless and fast, since we integrate with your already existing database and centralize the authentications in our CIAM solution.
Integration
Our Passwordless solution is easy to deploy in any of your platforms, websites or mobile apps. We offer a set of APIs that are simple to work with and a dashboard where you can manage all the interactions.
Passwordless Options
CoffeeBean Technology® Passwordless authentication can be achieved in different ways:
- Biometrics: such as fingerprint or face recognition, by using FIDO Protocols.
- One Time Password (OTP): Authentication via a code received via SMS, Email or WhatsApp.
- Magic links: A link, which when clicked, grants access to the user. This link can also be sent through email, SMS or WhatsApp.
Enrollment
The enrollment experience of Passwordless for your customers is seamless and fast, since we integrate with your already existing database and centralize the authentications in our CIAM solution.
Integration
Our Passwordless solution is easy to deploy in any of your platforms, websites or mobile apps. We offer a set of APIs that are simple to work with and a dashboard where you can manage all the interactions.
Consent Management
CoffeeBean Technology® Consent Management solution is designed to simplify the process of obtaining and managing consent from your customers. With our solution, you can easily collect, track, and manage consent across all of your digital properties.
Support for legislations
CoffeeBean Technology® Consent Management helps you comply with the mains data legislations across the world, such às GDPR, CCPA and LGPD, by allowing customers to exercise data subject access rights with self-service preference centers and recording transactions and logs for audition.
Customizations
Our solution is fully customizable to meet the unique needs of your business. You can choose the types of consent you need to collect, the channels through which you collect it, and the specific data processing activities for which you require consent.
Storage and Integration
All the consents and its logs are security storage inside CoffeeBean Technology®’s platform and easily integrated to any of your databases, CRM or marketing solutions.
Support for legislations
CoffeeBean Technology® Consent Management helps you comply with the mains data legislations across the world, such às GDPR, CCPA and LGPD, by allowing customers to exercise data subject access rights with self-service preference centers and recording transactions and logs for audition.
Customizations
Our solution is fully customizable to meet the unique needs of your business. You can choose the types of consent you need to collect, the channels through which you collect it, and the specific data processing activities for which you require consent.
Storage and Integration
All the consents and its logs are security storage inside CoffeeBean Technology®’s platform and easily integrated to any of your databases, CRM or marketing solutions.